How Do I Reset My Password? Valisa R. August 10, 2017 20:20 Updated If you are trying to login to your account and your password is not working, please follow the steps below: First, click on the LOG IN/JOIN at the top left of the website: Next, click on "Forgot Password?" under REGISTERED CUSTOMERS: Once you have selected "Forgot Password?" a box will pop up asking you to put your email in: You will receive an email on further direction to update your password. If you do not receive an email, please be sure to check your junk or spam folders. After you check your junk or spam and you are still not seeing an email to reset your password, you may not have an account. If you have received the email and you reset the password and it is still not working, you may be locked out of your account. After several attempts of trying to login unsuccessfully, our site will lock you out of your account for 30 minutes for security purposes. Once 30 minutes has passed, please try logging in again.