How Do I Return my Order? Scott T. March 27, 2019 12:13 Updated If you are not completely satisfied with the fit, look, or functionality of your new shoes or apparel, we will gladly provide you with a full refund within 30 days from the date of the purchase. Items must be returned in like new condition to be eligible for return. Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping. Your original packing slip that arrived with your original purchase must be included with your return. Please ship your return merchandise back to us via the shipping method of your choice. Our return address is below: Joe's New Balance Outlet13600 Shoreline DriveSuite 700Earth City, MO 63045 Once your return is received, the purchase price along with applicable taxes will be refunded to your original form of payment within 10 business days. Looking for a new size, color, or style? We recommend returning your original order and placing a new order. Our inventory changes often, and select sizes and colors may sell out. You can place a new order online or call (866) 590-4965.