Why Was My Order Cancelled? Valisa R. August 30, 2018 15:19 Updated Your order was canceled because your shipping address is associated with suspected unlicensed distribution of New Balance product. Joe’s New Balance Outlet strictly serves individual consumers in the United States and is not licensed to sell products to international dealers. You may use joesnewbalanceoutlet.com only for your own non-commercial use to place an order or purchase products. Any other use is prohibited unless agreed to by New Balance in writing. Our delivery to you of an email confirmation following your placement of an order does not constitute our acceptance of such order, and we reserve the right to reject such order or limit the quantity of products under such order. You will not be charged for your order, and pending authorizations will be returned by your bank within 5 business days.